Refund Policy

Effective Date: 10.05.2025
Thank you for choosing RuffLawns – Pet Waste Removal! We work hard to keep your yard clean, safe, and pet-approved.
Because all of our services are scheduled in advance and completed on-site, payments are required before service begins. The following policy explains how refunds and reschedules are handled.

💳 1. Payment Policy

All RuffLawns services — including one-time, monthly, yearly and recurring plans — must be paid in full prior to the scheduled service date.
Prepayment secures your appointment time and ensures our technicians are scheduled and ready for your yard.

🔁 2. Cancellations & Reschedules

You may cancel or reschedule your service by contacting us at least 48 hours before your scheduled visit.
Cancellations made less than 48 hours before a scheduled visit are non-refundable, as that time slot has been reserved exclusively for you.
If you need to reschedule due to weather or access issues (like a locked gate or loose pet), we’ll gladly work with you to find the next available day.

❌ 3. No-Show or Access Issues

If RuffLawns arrives and cannot complete service due to:

Locked gates
Aggressive or loose pets
Unsafe or inaccessible areas

…the visit will be marked as completed, and no refund or credit will be issued.
Please make sure your yard is accessible on your service day.

💰 4. Refund Eligibility

Refunds are only issued when:

RuffLawns cancels service and cannot reschedule within a reasonable timeframe
A duplicate payment was made in error

Refunds are not available for:

Services already rendered
Missed visits caused by property access issues
Cancellations made after the first week of a billing cycle for recurring plans

Approved refunds will be processed to the original payment method within 5–7 business days.

🌿 5. Service Satisfaction Guarantee

We stand behind our work.
If you believe your yard wasn’t cleaned to RuffLawns standards, contact us within 24 hours of service, and we’ll return for a free recheck or touch-up.
Reports after 24 hours cannot be credited, as new waste may have been deposited.

📞 6. Contact Us

Questions about payments or refunds? We’re here to help!
RuffLawns – Pet Waste Removal
📧 Email: RuffLawnsOK@gmail.com
📞 Phone: 806.206.4200
🌐 Website: www.rufflawns.com

🐕‍🦺 Thank You!

We appreciate your trust in RuffLawns.
Our mission is simple: clean lawns, happy pets, and no surprises — just dependable service you can count on! 🌱✨